Support
Need help? We've got your back. Find answers below or reach out directly.
Common Topics
Commitments
Creating, managing, and tracking your goals
Payments
Stakes, platform fees, and billing questions
Referees
Inviting referees and verification process
Account
Sign-in, settings, and data management
Frequently Asked Questions
If your referee hasn't verified your commitment by the deadline, we'll send them reminders. If they remain unresponsive for 7 days after the deadline, you can request manual review by contacting support.
The $5.00 platform fee is non-refundable once your commitment is locked. This fee covers the cost of processing, notifications, and maintaining the platform. Consider it your commitment to commit.
Your referee's decision is final. This is by design. You chose your referee because you trust them. If you have concerns about fraud or abuse, contact us with details.
No. Once you lock in a commitment, it cannot be modified. This is the point. Accountability means no moving goalposts. Think carefully before you commit.
When you fail a commitment, your stake is donated to your chosen charity. We partner with verified nonprofits to ensure your money makes an impact. You'll receive a confirmation when the donation is processed.
Yes. We use industry-standard encryption and process payments through Dodo Payments, a PCI-compliant payment processor. We never store your full card details on our servers.
You can request account deletion by emailing us. Note that active commitments must be completed first. We'll retain minimal records as required by financial regulations.
Currently, Word is available to users in the United States only. We're working on expanding to other countries. Stay tuned.
We typically respond to support requests within 24 hours on business days.